Cancellation and Return Policy

Himalaya Herbals wants you to be satisfied with your purchase. This policy explains how to cancel an order, what to do if you receive a wrong, damaged, or missing item, and how returns work. It applies to orders placed through himalayaherbals.in

1. Cancellation Before Dispatch

• You may cancel your order free of charge by contacting us at supports@himalayaherbal.com or +91 9522544294 within 24 hours of placing it, or before it is dispatched, whichever is earlier.
• Once the order has been dispatched, it can no longer be cancelled or changed.
• If you cancel a prepaid order before dispatch, the full amount will be refunded to your original payment method.

2. Refusing a Delivery

If you refuse a parcel at the time of delivery, the order will be returned to us and you will receive a full refund. No deduction is made for return shipping.

3. Order Marked Delivered but Not Received

If your order is marked as delivered but you have not received it, contact us within 3 days (72 hours) of the delivery date. We will investigate with the courier and resolve the matter promptly.

4. Wrong, Damaged, or Missing Items

We take care to pack and dispatch every order accurately. If you receive a wrong, damaged, or missing item, please contact us within 2 days of the delivery date by email at supports@himalayaherbal.com, by phone at +91 9522544294, or through our Instagram or WhatsApp channels. Please include your order ID and clear photos or a short unboxing video showing the package and the product. The video is requested to help us verify your claim quickly. If it is not available, we will consider other evidence before deciding.

Once we verify your claim, we will either send the correct item or refund the amount paid for the affected item, as you prefer. Replacements are usually dispatched within 5 to 7 business days of approval.

Please keep the damaged item until we confirm the claim, unless we tell you otherwise.

5. Returns

We accept returns only for wrong, damaged, or defective products. Products that have been opened, used, or consumed cannot be returned, because of hygiene and safety requirements. Returned items must be unused, in their original packaging, and in saleable condition.

6. Exchanges for Wrong Orders

If you ordered the wrong product by mistake and want to exchange it, the exchange is free of charge, subject to product availability. Exchange requests must be made within 2 days of delivery, and the product must meet the conditions in Section 5.

7. Refunds

• Approved refunds are made to the original payment method used at checkout, or by bank transfer where the original method is not available.
• Refunds are usually initiated within 5 to 7 business days of approval. Depending on your bank, the amount may take an additional 5 to 10 business days to appear in your account.
• We will share a refund or transaction reference where available. If a refund is delayed, you may also contact your bank.

8. Promotions and Sales

Promotional offers such as Buy 1 Get 1 or seasonal sales may have their own cancellation and return terms. Where a promotion has specific terms, those terms will be shown at the time of the offer and will apply to orders placed during that promotion. These terms will not reduce your rights for defective or wrong products.

9. Company Cancellation Right

In exceptional cases, such as stock unavailability, pricing errors, or suspected fraud, we may cancel an order. If we do, we will inform you as soon as possible and refund any amount already paid in full.

10. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

11. Contact Us

Customer Support Email: supports@himalayaherbal.com
Phone / WhatsApp: +91 9522544294

We aim to respond to all queries within 24 hours on business days and to resolve complaints within one Week.