Shipping Policy
Himalaya Herbals works with trusted courier partners to deliver your orders safely and on time. This policy explains how orders are processed and shipped, and what to expect on delivery. It applies to orders placed through himalayaherbals.in.
1. Order Processing
Orders are usually processed and dispatched within 1 to 2 business days of confirmation. During major sales and festive periods, processing may take 4 to 7 business days. We will inform you of any such delay at checkout or by message.
2. Delivery Timelines
Estimated delivery time depends on your location and is shown at checkout, usually 3 to 10 business days. These timelines are estimates and are not guaranteed. Delays may occur because of courier delays, high demand, weather, public holidays, or other circumstances beyond our control. We will keep you informed where a delay is likely.
We currently deliver across Pan India.
3. Delivery Address
Please make sure your delivery address, pin code, and phone number are correct and complete at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. Address changes after dispatch may not be possible.
4. Tracking
Once your order is dispatched, you will receive a tracking number by email, SMS, or WhatsApp. You can use it to follow your shipment with the courier partner.
5. Shipping Charges
Shipping is free on all orders. There are no shipping charges.
6. Cash on Delivery
Cash on Delivery (COD) is available across India. You must pay the full order amount to the delivery person at the time of delivery.
7. Delivery Attempts and Undelivered Orders
The courier will make reasonable attempts to deliver your order. If delivery is not possible after the attempts, the order may be returned to us. If the courier cannot deliver for reasons outside our control, we will reship your order or refund the amount paid, as described in our Cancellation and Return Policy.
8. Festive and Sale Periods
During major promotions and festive seasons, dispatch and delivery may take longer because of high order volumes. We recommend that you check your address carefully at checkout before placing an order during these periods.
9. Our Responsibility
We are responsible for dispatching your order in the condition it was packed. Once your order has been handed to the courier, delivery is handled by the courier partner, and we will assist you in tracing and resolving any issue with them.
10. Contact Us
Customer Support Email: supports@himalayaherbal.com
Phone / WhatsApp: +91 9522544294